El Chile Poblano

Reviews

• Misty B.

  star star star star star_border 14 June 2026

  This is a very nice restaurant. It is clean, friendly, and festive. The food is pretty darn good as well. I will recommend this to anyone.

• Rob B.

  star star_border star_border star_border star_border 3 June 2026

  They always say you can judge the cleanliness of an entire restaurant by how clean the restroom is. If the things a customer CAN see (i.e. restrooms, menus, floors etc) are dirty, imagine how filthy the things you CAN'T see are (i.e. the kitchen, the cooks hands etc). Well this place had diaherria all over the restroom floor and walls. The toilet was a nightmare and I saw an employee enter and exit said dorty restroom and go back i to the kitchen, presumably to handle people's food. The diaherria was in their when he walked in and when we left it was still there. This isn't the first time I've seen it in this manner. I've been here, regrettably 3 times. 2 of the 3 times the restroom looked as bad as I mentioned above. The last time I was here, there was fresh puke in the parking lot and I observed people stepping in it, unbeknownst to them, and then tracking it into the restaurant.
  
   The food is soggy generic mexican food that is basically the leftovers of other, better mexican spots. I always regret giving this place a second chance and now remind myself never to go back. It is the only choice in Alexandria, so unless we drive to Anderson, this is it. But I'd rather not eat Mexican than eat here.
  
  The last time I went was the last straw, when they bullied my 88 year old grandma.
  
  Tried to charge us twice for a meal for my grandma because THEY got the order wrong.  She ordered a taco salad with no meat, but they gave her ONLY meat...no salad. They blamed me for not checking the order (We had 3 full bags of food), told me I would have to buy another one despite the fact we had the untouched, incorrect bowl of meat with us ready to exchange for the correct item. The lady at the front desk called someone (perhaps a manager, not sure), and gave me the phone to sort it out. This person also refused to help. They eventually exchanged the incorrect order for the correct one, after trying to argue with and ambarrass us....all over a taco salad that we had already paid for. The lady at the front desk THREW the meal into the to-do bag and stormed off while talking trash about us in Spanish under her breath. What kind of unprofessional place is this?!
  
  I have never been to a restaurant where they get the order wrong and refuse to make the order correctly, while arguing in the lobby and trying to charge you for their mistake. Generally restaurants apologize for making a mistake and every one walks away happy. It wasn't like we ate the food and demanded a remake, the order was completely wrong. We weren't trying to pull a fast one for a taco salad considering we had just dropped $50 bucks on take out. My grandma just wanted a salad with no meat. Instead we got yelled at and an attempted overcharge/theft of more of our money.
  
  Besides, any place that would charge a person $11 for a large order of cheese dip and verbally abuses the elderly probably deserves to go out of business anyway.  After all my bad experiences, i still didn't intend on writing a review until the stunt they pulled today over a $8 salad.

• John C.

  star star_border star_border star_border star_border 3 June 2026

  Be forewarned.. Biggest problem with the restaurant is over charging. We've caught the same server three times now. Ask for another server after the first time seeing she was still there, and was told they had no one else to do the job in that area. After the third time of having the same server try to steal from us I called who I was told was the general manager.  Just to have him say, "ok" as a response to my concerns.  I wonder how much money she/others have stolen from us? Ever notice how they " ring" up your bill? I wonder how much has gone un-reported to the IRS? For the most part the food is ok. Serves could be a lot better.

• Evan M.

  star star_border star_border star_border star_border 23 May 2026

  Having a food allergy is one of the hardest things to deal with when going out to eat. When I mentioned having a gluten allergy to my server she ran and passed us on to another server. Then I asked for a list of ingredients and he said no.
  They were very rude and basically ignored our table because they didn't want to deal with me. I've never been treated this poorly in any restaurant. Very disappointed.
  
  Alexandria, IN

• Jeff B.

  star star star star star_border 20 May 2026

  Good food - had better - great service - close to home - fun time - worth stopping by if passing thru